Ways Clients Use Comcate’s CRM/311 Software
Rely on Comcate to manage your public and private customer relationships with easy-to-use software that let you do more with the resources you have.
Boost Customer Service
People have more options of where to live and work than ever before. Be a community of choice by demonstrating that you listen for and respond to citizens’ concerns.
Self-Service Online
Help residents find answers and report problems 24x7 from their mobile devices. Submission details like photos and exact locations help staff resolve issues faster.
Omni-Channel Communications
Engage with your community across multiple channels including email, text, phone, in-person, or online, and manage all communications and requests from one central system.
Auto-Route Requests
Reliably route requests to the right staff with highly flexible workflows and automated category suggestions. Never lose a request with Comcate.
360 Degree Customer View
Quickly make sense of a customer service situation with advanced logging that unites all customer and municipal activity in one view.
Launch New Programs
Comcate’s underlying technology provides a flexible set of building blocks for tackling the latest initiatives coming down from council.
Mobile Field Access
Mobile-first tools let staff submit, manage, and respond to requests in the field. No more time-wasting, error-prone, double-entry work.
Insight-Driven Reporting
Easily organize and visualize your agency’s data to generate actionable insights for better data-driven decisions.
Connect Data Sources
Comcate Integration Manager (CIM) is a plug-and-play way of connecting to trusted applications. Get more from your data with Comcate.