Compare Features by Plan
| TIME-SAVING AUTOMATION | Essential | Professional | Enterprise |
|---|---|---|---|
| Automatic submission categorization | x | x | x |
| Automatic assignment rules | x | x | x |
| Response templates | x | x | x |
| Integrate with Comcate products | x | x | x |
| Productized integrations | Add-On | Add-On | Add-On |
| Work order management integration | x | ||
| SEAMLESS SUBMISSION MANAGEMENT | Essential | Professional | Enterprise |
| Database of contacts | x | x | x |
| Location history | x | x | x |
| Activity dashboard | x | x | x |
| Case filtering and exports | x | x | x |
| Request management | x | x | |
| MODERN MULTI-CHANNEL CITIZEN EXPERIENCE | Essential | Professional | Enterprise |
| Access-anywhere customer service portal | x | x | x |
| Frequently asked questions (FAQs) | x | x | x |
| Multi-channel support | x | x | |
| Track submissions status | x | x | x |
| App-like mobile experience | x | x | x |
| Multi-language support | x | x | x |
| SMS notifications | x | x | |
| Drop-in Knowledgebase | x | x | |
| BUILT-IN-REPORTS | Essential | Professional | Enterprise |
| Basic reports | x | x | x |
| Department and workgroup breakdowns | x | x | |
| View submission on a map | x | x | x |
| Executive reports | x | x | |
| GIS INTEGRATION | Essential | Professional | Enterprise |
| Tap-to-select location | x | x | x |
| Address verification | x | x | x |
| GIS reporting | x | x | x |
| Filter submissions by district or GIS attribute | x | x | |
| Auto-populate GIS attributes | x | x | |
| POWERFUL CUSTOMER SATISFACTION TOOLS | Essential | Professional | Enterprise |
| Automated submission confirmation | x | x | x |
| Automated submission updates | x | x | x |
| Automated SLA tracking & reporting | x | x | |
| Automated satisfaction surveys & reporting | x | x | |
| CALL CENTER TOOLS | |||
| Enhanced caller ID w/ history | Add-On | Add-On | Add-On |
| Call center software integration | Add-On | Add-On | Add-On |
| SCALABILITY & SECURITY | |||
| Auditable logs | x | x | x |
| TLS encyption | x | x | x |
| Multi-region cloud backups | x | x | x |
| AWS GovCloud redudancy, reliability, and security | x | x | x |
| Single sign-on with Active Directory and Okta | Add-On | Add-On | Add-On |
| MANAGER TOOLS | |||
| Role-based user management | x | x | x |
| Out of office support | x | x | x |
| Department activity dashboard | x | x |