The City of Florence, Kentucky (pop. 32,000) suspected that the 20-year-old software officers used for code enforcement was smothering productivity. Here’s how they increased case capacity by 52%.

In communities across the U.S., animal control cases are skyrocketing as homebound residents adopt shelter animals in record numbers. And many animal control units are struggling to keep up because ancient software and paper-based systems are slowing them down.

Anderson County, TN found itself in this predicament when it decided to modernize its animal control operations and abandon paper forever.