Large cities and county municipalities share common citizen issues. Providing services, ensuring safety, and promoting sound communication are essential. Keeping up with service orders can be challenging for cities that have a high caseload and volume of citizen requests. Fortunately, Comcate’s Service Order Management Software can be provided as a cloud-based solution. 

A Cloud platform allows software to be housed in the vendor’s data center, so little to no IT involvement is required.  This also means that you do not need expensive in-house computing infrastructure. Cloud subscriptions are priced per user, so you only pay for the number of user licenses needed. This greatly reduces costs but allows the application to scale as the city grows. Comcate’s Service Order Management Software has pricing models available based on user usage and population to fit your unique needs.

Cloud-based Municipal Management Software delivers big cost and time-saving benefits

Here are just a few ways that having cloud-based municipal management software can help city employees increase efficiency to supply better service to their citizens:

• Improve Productivity for both Office and Field Work: Create, access, and update assets and service orders from your office or in the field with a mobile device. This cuts down input time because the work orders are updated in real-time by field staff.

• Automate Everyday Processes: Automated workflows in service order software can automatically push service orders to a department or user, and even send email alerts to track progress.  Automated workflows provide better transparency for government processes by notifying citizens, in real-time, as each step is completed.  Municipalities save time and money with automated communications.

• GIS & Service Orders: Map the exact location of service orders throughout your municipality.  With multiple people handling hundreds to thousands of cases across departments, simple map based GIS solutions can transform service order tracking.

• Adapt as Needs Change: Comcate’s Service Order Management solution has built-in features that allow you to add custom fields, forms, email templates, workflows, and reports.

• Access Inspection History from Anywhere: Make inspections faster by reviewing a case or submission history on your mobile device.  This means it will be easier to assess and make decisions based on current, accurate information.  Communication bottlenecks are reduced, and departmental collaboration is improved.

Municipal Management Software Increases Operational Visibility

With Municipal Management Software, cities can increase their operational visibility and make more informed decisions.

• Increase Visibility: Municipalities can increase access for leadership, drive accountability with individual contributors and leadership reports. Council dashboards that can show the effectiveness of departments programs.

• Improved Decision Making: There is improved decision making with real-time data charts and graphs. Comcate’s software helps you make better decisions about the best way to operate, maintain, and plan for the future.

Municipal Management Software provides a collaboration between all other departments in a municipality. You don’t have to rely on stacks of paper and spreadsheets to manage city requests anymore. Request a demo of the Comcate’s software for local government today today!

Providing Operational Visibility: Arvada, CO

One example of Comcate’s enterprise clients is Arvada, CO serving a population of 118K. Arvada was very intentional about bringing all stakeholders together for an intensive selection process as they picked a new 311 CRM solution. They were particularly impressed with Comcates ability to partner with the City and adapt reporting features as needs evolved. 

The City Manager wanted to learn to use the system first hand and understand how effective it could be. He was impressed with the ease of reporting dashboards that show all requests and other important metrics. 

Read More About Arvada’s experience implementing Comcate’s software

Schedule a Meeting with Comcate Today!

Learn how Comcate can help make government delivery simple, and offer a modern digital experience to help you increase transparency, efficiency, and performance across your departments. If you have any questions about implementing our software, please schedule a meeting with our team, or  call us directly at (415) 632-1248.