FAQs: Common Concerns with Software Adoption
Purchasing software for your agency is a major decision. As with all major decisions, you have a lot of questions you want answered before making any commitments. Below are answers to some frequently asked questions and concerns that we encounter with agencies that are in the software selection process.
How much will code enforcement software cost my agency? Is this a good investment?
Cost is king in local government decision making. Investing in software can save your agency time, helping to power through more work with similar resources – but it is still an investment.
At Comcate, we offer flexible pricing for our code enforcement software in order to meet the diverse needs of each agency. For smaller agencies, software can cost between $125 - $200 per month ongoing.
Keep in mind that most software requires an upfront implementation fee. This is a one-time fee that covers the work involved in setting up the software, providing training, or doing any data migrations.
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How do I ensure that my staff will use new software if I purchase it?
Staff adoption of new technology is a common concern when considering new software. Many staff members are set in their ways or are not tech savvy. A few tips:
Invite staff to join the selection process so they feel invested in the outcome.
Select a solution with intuitive design. When features are easy to find and figure out, it increases the likelihood that your staff will use them.
Don’t skimp on training.
Alter standard operating procedures to include using the software.
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How long will it take to implement new software?
The timeline to implement new code enforcement software depends on the needs of your agency and the level of customization required. At Comcate, our average implementation time is just 45 days. For clients with simple needs, we can even set up your new software in just a couple of weeks, allowing your team to get working faster.
How scalable is your software if our needs change in the future?
Our software is easy to scale up if your needs change in the future, whether it’s providing access to additional users or adding on new features like Fee Tracker or GIS.
What if I need the software to connect to other programs we use?
Productized integrations are essential to ensure continuity of data sharing. By leveraging API integrations, Comcate ensures a seamless flow of information between our software and your existing systems. We currently offer some standard integrations for which we have already built API integrations. We also offer custom integrations for homegrown systems or applications not currently on our list.
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Still have questions?
Fill out the form below and one of our consultants will be in touch to answer any questions you may have. You can also click on the green button in the bottom right-hand corner to send a message with your question.
Schedule a Meeting with Comcate Today!
Learn how Comcate can help make government delivery simple, and offer a modern digital experience to help you increase transparency, efficiency, and performance across your departments. If you have any questions about implementing our software, please fill out the form below or call us directly at (415) 632-1248.
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