Today, towns of all sizes are utilizing software to keep up with constituents' convenience and anywhere/anytime needs. Below we lay out important software features for small towns that are included in government SaaS applications, like Comcate’s CRM/311and Code Enforcement products.

If you're a city administrator running a small town, you should know that software is a key ingredient for success. The right software will save your staff time, streamline your operations, and encourage economic development.

However, it's not easy to identify the best local government software to invest in, or the features you need as a smaller town. There are a few types of software that are widely used by almost all municipalities like accounting software and HR software. Some software products, like CRM/311, seem like a “nice to have” software for smaller towns. Traditionally, these solutions might have been resource intensive and not budget-friendly for smaller towns. Today, there are cost-effective technology solutions that help support the needs of communities, no matter their size. 

Some of the most needed software features for local government include: 

• Document Management

• Collaboration

• Legal Documentation Storage

• Marketing

• Service Order Management

• Website Connection

Here is how Comcate’s suite of products help communities manage operations for your small town municipality. 

Feature 1. Document Management 

Document management is key to operational visibility. Working through stacks of paper can consume your employees' (and leadership) work days. Documentation management in an application where everyone can access case records, violations, and email communication will allow employees to be more efficient while in-the-field. Leadership can access documentation and case information at any time without having to rely on each department. . Comcate’s products have many functions including document creation, document sharing both internally with staff and externally with violators, document storage, and team collaboration. 

Feature 2. Collaboration

Collaboration software is used to help teams communicate and work more efficiently together. There are different types of collaboration software. Comcate specifically allows for municipal staff, and council, to pull up cases in a single mobile friendly and field tested portal. No more emailing word documents back and forth, or looking through file cabinets to find specific case notes and communication. All team members will have the same access to case information for cross-collaboration. 

Feature 3. Store Legal Documents

Comcate’s software allows for storing pre-written violation templates for each type of violation your small town typically enforces. You can create, execute and store violation notices or fines that may need to later be referenced in court. 

Feature 4. Marketing

There are thousands of marketing software features for small towns. These systems help small businesses engage with residents  across all marketing channels. Comcate’s products specifically allow for your portal to be branded based on your town's website as well as customizing what email communication looks like to residents. 

Feature 5. Service Order Management

Towns with more than five employees benefit from service order management software. The Software will help you keep track of the different open requests from residents and tasks happening at your municipality.

Feature 6. Website Connection

Municipalities connect applications such as Code Enforcement, CRM/311, and Animal Control portals to the town website. These applications may seem intimidating to install but our team at Comcate is with you every step of the way through implementation to make it an easy process and get you up and running managing cases and requests as soon as possible. 

Software Will Make Life Easier For Staff

Figuring out the software features you need for your small town is challenging. However, as a mission driven organization we take pride in specializing in local government software delivery. Don’t be afraid to reach out if cost is a concern, many of our current clients have stated we’re the best value for the features delivered and will work with you to find the solution tailored to your needs.. 

There's no rush to implement all features at once – you can  pick one or two sections in our software types, become an expert, and then move on to other areas.. Over time, you'll become highly knowledgeable about our software, and improve your municipalities 's technology stack.

Typically, Comcate’s all-in-one software can support several of your key functions, and save you money.

Schedule a Meeting with Comcate Today!

Learn how Comcate can help make government delivery simple, and offer a modern digital experience to help you increase transparency, efficiency, and performance across your departments. If you have any questions about implementing our software, please fill out the form below or call us directly at (415) 632-1248.

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