Special District Agency Improves Work Efficiency, Management and Communication with CRM Software
Jun 10,2008
The Situation: One look at the website of the Santa Clara Valley Water District in northern California shows that this agency is a customer focused leader among special district agencies. They’ve long been a user of Comcate eFeedback Manager customer relationship management software and are constantly finding new ways that the software can help them become more efficient and improve customer service. The Solution: Says Mala Magill of the Santa Clara Water District, “Comcate’s eFeedback manager has provided the Santa Clara Valley Water District with a systematic and effective way to respond to customer requests and to coordinate our response among our staff. It made an immediate impact on our ability to manage our staff workload and to improve our communication and timeliness with our customers. Before long, we realized that the system was very helpful to us in coordinating cases internally when multiple bits of information are required from staff to respond to the customer. Every day we seem to think of another new way we can use the software to help us improve our work and customer service. The staff at Comcate has been so helpful and responsive to all of our questions and concerns. We appreciate their commitment to customer service." Summary: For more information on Comcate eFM, please email info@comcate.com.
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