eFeedback Manager Pilot Test Program Is So Successful That Roll-out Will be Extended to Entire County
Jul 15,2008
The Challenge: San Mateo County, located just south of San Francisco, with a population of over 700,000, needed software to standardize and automate citizen case management and provide an effective electronic method of connecting citizens with their government. The County has just completed a rigorous pilot test program of customer relationship manager software from the industry leader, Comcate, Inc. The Solution: Comcate eFeedback Manager software empowers city staff with automatic case management and advanced reporting capabilities and provides citizens with efficient 24x7 access to government. San Mateo County management decided that the benefits of increased staff efficiency and increased customer service warranted a roll-out of easy-to-use eFeedback Manger throughout the county. Summary: For more information regarding Comcate eFeedback Manager software, please email info@comcate.com .
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