City Chooses Software to Ensure Excellent Management of Citizen Requests
May 12,2009
The City of Lebanon has long been a leader of eGovernment services in the State of New Hampshire. Now Lebanon citizens will be guaranteed fast and appropriate management of any requests they make to city staff. Lebanon has selected eFeedback Manager customer relationship management software from Comcate, the leader in web CRM software for public agencies. Comcate eFM turns any city, county or special district website into an efficient and well managed communications portal for citizens and staff. Citizens may submit and check on the progress of their requests. Organizations save time and money as the request is automatically assigned to the appropriate staff member, with auto response, auto assignment and auto escalation policies defined by the agency administrator. Citizens are assured prompt and consistent response and case closure, without cases “falling through the cracks”. City management can demonstrate success and gain insight into citizen needs as well as improve staff workflow with Comcate’s quick and easy reporting functionality. Comcate software increases government efficiency and accountability. For more information on Comcate case management, code enforcement and inspections software, email info@comcate.com.
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