GovDelivery Partners with Comcate to offer expanded solution to include Citizen Relationship Management (CRM) for government agencies
Dec 30,2008
St. Paul, MN — Dec. 18, 2008 – GovDelivery, the world’s leading email and digitalsubscription services provider for the public sector, today announced a partnership withComcate. Comcate is the leading provider of web-based customer relationshipmanagement (CRM) and code enforcement software for public agencies. GovDeliverywill use Comcate’s eFeedback Manager (eFM), which provides customer relationshipmanagement and request tracking for government agencies, to add CRM capabilities toGovDelivery’s extensive suite of government software solutions.
The product solution will enable GovDelivery’s government clients to more effectivelymanage internal and external requests. They will be able to more efficiently managecitizen requests with better internal collaboration and improved visibility of departmentalworkflow, response time and staff resource allocation. The main advantage of thispartnership and approach is that government clients can offer better customer servicethrough improved request management, while integrating with and building uponGovDelivery’s email and digital subscription management platform.
“We’re expanding the range of solutions we offer our clients,” says Scott Burns, CEOand co-Founder of GovDelivery. “GovDelivery’s offering of a citizen relationshipmanagement solution furthers our mission of providing a comprehensive communicationplatform that enables effective government-to-citizen communication through all relevantchannels.”
“This partnership will provide value to government agencies in an extended productoffering and as a single source provider for government solutions,” commented DaveRichmond, President and CEO of Comcate. “I look forward to working withGovDelivery’s team to support government’s mission in providing better customerservice to the public.”
About ComcateComcate is a leading provider of web-based software for local government agenciesthroughout the US. With over 200 agreements with public agencies and an exclusivefocus on the local government sector, we build software to solve local agencies’ citizencommunication and case management problems. Comcate is headquartered in SanFrancisco, CA and was founded in 2001. For more information, visit www.comcate.com.
About GovDeliveryGovDelivery is the world’s leading provider of government-to-citizen communicationsolutions. GovDelivery’s email and digital subscription management solution is asoftware as a service (SaaS) platform that provides organizations with a fully-automated,on-demand public communication system. Organizations using GovDelivery providecitizens with better service and access to relevant information by proactively deliveringnew information through email, wireless alerts and RSS. Clients include the BritishParliament, the U.S. Departments of State, Commerce, Labor, Transportation, Treasury,Homeland Security, and Health and Human Services, the California Department ofInsurance, the cities of Washington, D.C. and Minneapolis, Orange County, Californiaand hundreds of other organizations across the public sector. For more information, visitwww.govdelivery.com.
