Management Finds a Wealth of Information by Tracking Citizen Request Case Numbers and Topics
May 26,2009
Public agencies are finding the data gathered by automated case tracking software to be a valuable resource in helping them to objectively determine and justify budgetary allocation decisions. Comcate eFeedback Manager is used by more public agencies to improve efficiency by automating the management of citizen requests and communications. It is used to automatically assign, manage and track cases and ensure customer satisfaction with standardized communications and reports that can ensure case closure. But when public agencies need to determine where precious dollars and staff resources are to be spent, they also rely on the case data that Comcate software provides to determine which issues are most important to citizens and where staff time is being spent. City managers can provide objective data to support resource allocation decisions and to justify that staff time is being appropriately spent. For more information on Comcate software, email info@comcate.com.
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