Town Introduces Easy Way for Citizens to Communicate with Government
Apr 14,2009
The town of Collierville, with a growing population of 45,000, is a self-contained community, home to a historical downtown and several established businesses and shopping districts that make the town a model for others. Town management serves this thriving community with an extremely functional town website, serving up information on current events, local news, government contact information, and business and emergency information. The town recently added a link to the “Mayor’s Action Center” website where citizens can directly communicate 24x7 with town staff in various departments and services. With a click of a button, any citizen can report a barking dog, volunteer at the library, report a neighbor’s tall grass, or research their own question through extensive FAQs maintained by the appropriate department to ensure up-to-the-minute accuracy. Citizens’ needs are met thoroughly and immediately by the appropriate city employees and citizen satisfaction is ensured. Town management turned to Comcate, the leader in web citizen request management software for public agencies. Comcate’s eFeedback Manager has been helping public agencies meet the needs of their citizens with an easy to use and intuitive interface designed to minimize the number of steps to accomplish any desired task. Comcate delivers this sophisticated software to cities and counties through the hosted software model that makes functionality very affordable for even budget-strapped municipalities and small agencies. Comcate software saves staff time, saves agencies money, and improves customer service. For more information on Comcate web citizen request, code enforcement and inspections software, email info@comcate.com.
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